Privacy Policy

Webinar Registration and Participation

When you register for, access, or participate in one of our webinars, we collect and process certain personal information in order to provide you with access to the event, related services, and to ensure the webinar is suitable for our audience. This is especially important as Hegenberger offers healthcare and medical device products.

Information We Collect

We collect the following personal information:

Your name, email address, job title, organization, and contact details.
Professional background information relevant to the webinar topic (such as clinical role, clinical experience, professional qualifications, or area of clinical practice).
Any additional information you choose to provide through registration forms, Q&A features, surveys, or live chat during the webinar.

As part of the registration process, we verify your job title and, where appropriate, your clinical experience or professional background. This helps us confirm that the educational content reaches appropriate healthcare professionals and supports our responsibility to minimize risks for non-professional attendees.

How We Use Your Information

We use this information to:

Manage webinar registrations and attendance.
Verify attendee suitability for healthcare-related educational content.
Send access links, reminders, and post-event materials.
Respond to your questions or enquiries.
Analyze engagement and improve future webinars.
Send follow-up communications about the webinar topic or related products/services, where permitted by law.
Maintain records for regulatory compliance and quality purposes.

Legal Basis / Business Purposes

We collect and use your personal information based on:

Performance of a contract — to deliver the webinar services you have requested.
Legitimate business interests — such as providing relevant educational events, improving our offerings, ensuring content suitability for healthcare professionals, and promoting appropriate products and services.
Legal obligations — to comply with applicable regulations related to medical devices and healthcare education.
Consent — where you have opted in to receive marketing or promotional communications.

Data Sharing

We may share your personal information with trusted third-party service providers who help us deliver webinars (for example, webinar platforms, email services, analytics tools, and CRM systems). These providers are contractually required to use your information only as we direct and to protect it appropriately.

We do not sell your personal information.

International Data Transfers

If your information is transferred outside of your country, we use reasonable safeguards to help protect it.

Retention

We keep your webinar-related personal information only as long as necessary to fulfil the purposes described above or as required by law. Registration and engagement data are typically retained for up to 24 months for analytics, record-keeping, and compliance purposes.

Your Rights

You may have certain rights regarding your personal information under applicable local privacy laws, including rights to access, correct, or delete your information, or to opt out of certain uses. You can also withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at customer.service@hegenbergermedical.com. We will respond to verified requests as required by law.