Conditions for ordering and purchasing the Hegenberger Retractor from Hegenberger Medical, Innovation Centre, 99 Park Drive, Milton Park, OX14 4RY, United Kingdom, via homepage HegenbergerMedical.com
Unless specified otherwise, the Hegenberger Retractor can be ordered by email: info@hegenbergermedical.com. Orders for delivery to Denmark can be placed with Hegenberger Medical. For delivery to Sweden, orders can be placed with Wing Plast at www.wingplast.se and for delivery to Norway, orders can be placed with Endotech at www.endotech.no. For delivery to other EU countries, please contact info@hegenbergermedical.com.
You will receive an invoice on order placement. Payment can be made by standard bank transfer to bank reg. No. 3409, Account 3409850553.
Public institutions can pay for ordered goods via EAN invoice.
For customers with an account with us, the payment period is 30 days from the date of delivery. After this deadline, a reminder fee of DKK 100.00 plus 2% of the invoice amount, excluding VAT, can be charged per month overdue.
Unless indicated otherwise, all prices are given in DKK excluding 25% VAT.
These conditions are subject to reservations for price increases, force majeure, changes in taxes and duties, sold out goods and typographical errors.
The stated prices are applicable only within the borders of Denmark, not including the Faroe Islands or Greenland.
The prices can vary depending on the country in which you make your purchase. Distributors assigned to specific countries set the prices for their respective countries.
All orders will be expedited as quickly as possible and will be sent via Post Danmark. In general, you can expect goods that are in stock no arrive no later than 8 days after you place your order. You can always cancel orders that have not yet been invoiced. Contact info@hegenbergermedical.com.
Delivery costs include shipping + an expediting fee per delivery, regardless of how many goods you purchase. This amount will be indicated on the invoice.
If the delivered goods do not correspond to the order or if you detect defects/deficiencies in the delivered goods, please contact our customer service at iinfo@hegenbergermedical.com within 14 days of detecting the defect or deficiency. Further details regarding delivery of the correct goods, any repayment and any remuneration of your shipping costs will be agreed upon with customer service.
You have the right for 14 days to fully cancel and return the goods you purchase from Hegenberger Medical. The right to cancellation starts from the time at which the goods are delivered. The goods must be delivered to Post Danmark or another shipper no later than 14 days after they are received.
You are responsible for expenses associated with shipping of the returned goods, and you are also responsible for the goods during shipping. Remember to include a copy of the invoice approved by Hegenberger Medical for return.
When we receive the returned goods, we will apply a credit to your invoice and will transfer the return amount due to your account.
The goods must be packaged appropriately and returned to the following address:
Wing Plast, AB, Nitgatan 11, SE-333 33 Smålandstenar, Sweden.
Agreements undertaken with Hegenberger Medical shall be in Danish or English.
When you do business on HegenbergerMedical.com, the general purchasing and contract statutes in accordance with Danish law shall apply, including the regulations regarding the sale of consumer goods. As a consumer, you are therefore protected by the applicable statutes, i.e. primarily sales law and consumer contract law.
In order to do business on HegenbergerMedical.com, you must be at least 18 and must agree with these terms and conditions. Hegenberger Medical is not responsible for any delays in delivery by Post Danmark. In addition, we cannot provide any warranty that HegenbergerMedical.com is fully functional and error-free at all times, and we cannot be held responsible for any errors associated with the use of HegenbergerMedical.com – such as Internet connection problems or the use of incompatible computers or programs.
Any disputes associated with doing business on HegenbergerMedical.com or regarding these conditions shall be settled in accordance with Danish law in the ordinary courts.
All customer information is treated as fully confidential and is used exclusively for the purpose of order administration, accounting and statistics. The legal requirements for commercial accounts stipulate that we are obligated to retain customer information for a minimum of five years. We do not retain credit card data.
Customer information is stored by HegenbergerMedical in a database on a secure server. We do not transmit your customer data to third parties.
Malene Hegenberger is responsible for data security at HegenbergerMedical.
